JSM Next Gen | Automatically close the ticket after 24hrs

[Rodriguez, Jhon Ronald]

Hi Community,

My automation does work but it doesn't reach the 24 hrs to be automatically close the ticket. suddenly close after an hour?

[Jack · Accepted solution]

I believe the issue here is that your rule runs every 24h but simply acts on any issue that is in the WFC status regardless of how long it has been in that status. What I do to manage this IC is to define an SLA that starts when an issue enters the WFC status and ends when it moves out of the status. Then the rule can trigger on the breach.