We are starting to use JSD and I was wondering what is your experience, how to get maximum of this tool and what is the best way to solve issues.
For example: When ticket is created in JSD and I would like to assign it to someone, who doesn´t have JSD license, do I copy the issue into another project or do I move it or do I clone it and link it to JSD issues?
Is the best approach create duplicate tickets in separate JIRA projets?
Plase share your experience how you use this tool in your organisation. Every hint or help is welcomed.
Thank you and have a good day,
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events