We are starting to use JSD and I was wondering what is your experience, how to get maximum of this tool and what is the best way to solve issues.
For example: When ticket is created in JSD and I would like to assign it to someone, who doesn´t have JSD license, do I copy the issue into another project or do I move it or do I clone it and link it to JSD issues?
Is the best approach create duplicate tickets in separate JIRA projets?
Plase share your experience how you use this tool in your organisation. Every hint or help is welcomed.
Thank you and have a good day,
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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