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We are starting to use JSD and I was wondering what is your experience, how to get maximum of this tool and what is the best way to solve issues.
For example: When ticket is created in JSD and I would like to assign it to someone, who doesn´t have JSD license, do I copy the issue into another project or do I move it or do I clone it and link it to JSD issues?
Is the best approach create duplicate tickets in separate JIRA projets?
Plase share your experience how you use this tool in your organisation. Every hint or help is welcomed.
Thank you and have a good day,
@Jakub Hanak, there are a number of existing threads that discuss this in the Community. I encourage you to use the search function to find this threads as some provide some very good detail and tips. As well there is a good article produced by Atlassian on integrating JSW with JSD. You might search for it on support.atlassian.com. But, here is the summary...
When an issue comes in that requires a non-agent resolution, e.g. developers, use Create linked issue feature to create a linked issue in another project that the developer has access to. Two tips: