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JQL Query on "Customer Request Type" does not seem to work correctly

The following JQL query does not seem to work correctly:

project = "Assimoco SERVICE DESK" AND status not in (Done, Closed) AND issuetype not in (Problem, "SubTask(S)") AND "Customer Request Type" is EMPTY

it returns, among others, issues in which the Request Type is defined.

Screenshot 2021-07-16 at 16.29.50.png


What are we doing wrong?

Thanks for your suggestions.

2 answers

0 votes
Jack Community Leader Jul 16, 2021

And if you try this JQL what do you observe?

project = "Assimoco SERVICE DESK" AND "Customer Request Type" is EMPTY

i expect the same thing. However I am not experiencing this issue.

Jack Community Leader Jul 16, 2021

Odd. Do you have a lot of issues like this? It would be interesting to see if you cleared the value (none) and then reset would this scenario clear.

Thank for your quick reply.

Same problem:

Screenshot 2021-07-16 at 16.53.02.png

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