You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi everyone
I am working on a filter for Queues where Queue have to get only those issue where the status on the issues are New
status = NEW
everything else is working perfect on the JQL for some reason I get all Status issue.
here is my JQL.
Project = "External Customer Support" AND status = New AND request-channel-type = portal OR request-channel-type = jira AND "RS Product" in ("Hardware", "Payment Portal") OR "Portal Product" in ("Hardware", "Payment Portals:") AND assignee is EMPTY
thanks in advance.
Hi @Muhammad
It looks like you need to add in some brackets here to isolate your ANDs and your ORs. Currently, your statements after the two ORs will be pulling in tasks which aren't in the New status, but they satisfy the OR requirements
I'm not sure exactly what you're wanting to be displayed, but perhaps this will fix your issue:
Project = "External Customer Support" AND status = New AND (request-channel-type = portal OR request-channel-type = jira) AND ("RS Product" in ("Hardware", "Payment Portal") OR "Portal Product" in ("Hardware", "Payment Portals:")) AND assignee is EMPTY
Hi @Muhammad ,
it's because the OR statement will break your query : it gives you ALL tickets with "request-channel-type = jira" and ignores the AND around it. To fix it you need parenthesis :
Project = "External Customer Support" AND status = New AND (request-channel-type = portal OR request-channel-type = jira) AND ("RS Product" in ("Hardware", "Payment Portal") OR "Portal Product" in ("Hardware", "Payment Portals:")) AND assignee is EMPTY
Let me know if this helps,
--Alexis
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.