JIRA servicedesk customer portal showing additional page "Raise a request"

[Sinshith Sachidanandan]

Want to remove this page from the Customer portal, Need to go to request groups directly

[Patricia Francezi]

Hi @Sinshith Sachidanandan 

Welcome to the community!

It seems to me you dont have visible Request Types in your project. 

You need to create them in your project configuration / request types. 

Then associate them to Issue types.

For complete information on Request Types, please check: 

https://support.atlassian.com/jira-service-desk-cloud/docs/categorize-customer-requests-into-request-types/

If you have any question, let me know. And if my answer provided you the information you want to, please accept it. :) 

[Sinshith Sachidanandan]

Yes I got request types

But under the Raise a request tab.

But I want to go directly to request types instead of "Need to raise a request" tab

[Patricia Francezi]

Question: Is this project Classic or Next-Gen?

[Sinshith Sachidanandan]

Next-Gen

[Patricia Francezi]

Hi, 

I guess your request types are grouped 

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-issue-types-in-next-gen-service-desks/

Check the session 

Group request types

I checked my Next-Gen project, and they are not grouped, so showing directly in the first page in the portal because there is only one group

If this not explain your case, please provide screen shots from your  "Request Types" in Project Configuration and from your "Grouping" in the portal, please. 

[Sinshith Sachidanandan]

[Patricia Francezi]

Hi @Sinshith Sachidanandan have you tried to take the grouping off and see what Happens?

The default, from project template is "General" as I showed in my screen shot. 

I saw you have a "Sub" group there. 

Except for that, it should be working like mine. 

[Sinshith Sachidanandan]

I tried removing the groups but still its appearing like this.I am not sure from whre the security confluence link also came

How can i remove those?