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JIRA service desk Issue number sequence

JIRA service desk Issue number sequence

Hi, I have an existing Service desk project with about 200 tickets created and want to increase the issue number sequence to a higher value. Current vale is SD-350 and I would like to increase this to a 5 digit number. Is this possible and if so how can I achieve this?

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Hi Don, welcome to the Community. Do you mean to change SD-350 to SD-35000? This is not possible until you approach 5-digits worth of issues, i.e. SD-9999 leads to SD-10000.

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Hi Jack, Yes, I've seen an article to increase the counter but that was for the on-premise version. Is there a way to forcefully increase the sequence?

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the only way I could think of would be to create issues and then delete. that would be 10000 - 350 = 9650 issue. yikes!

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Thanks Jack. I have one other query. Can I change the Project Key now safely? Will it have any impact on the functionality?

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Yes you can change the project key successfully.

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