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JIRA reports no Series for Resolution


In my JIRA there is a custom report called "Time to Resolution", but no Series in it.  If I click Add Series, my only options are Created or Resolved or Average Rating.  How do I select other Series, the online manual looks to indicate there is a series called Time to Resolution (Avg.)  As a result I can't report on average time to close a support request.


1 comment

Jack Community Leader Jul 10, 2018

I'm on cloud and can edit and add other series as shown below. You might try to create a new report altogether.

Turns out it only appears if you set an SLA. I've figured it out now. Thanks for the reply.



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