Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,898
Community Members
 
Community Events
184
Community Groups

JIRA reports no Series for Resolution

Chris Giles
Chris Giles Jul 10, 2018

Hi,

In my JIRA there is a custom report called "Time to Resolution", but no Series in it.  If I click Add Series, my only options are Created or Resolved or Average Rating.  How do I select other Series, the online manual looks to indicate there is a series called Time to Resolution (Avg.)  As a result I can't report on average time to close a support request.


Thanks

Comment
Watch
Like Be the first to like this
659 views

1 comment

Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jul 10, 2018

I'm on cloud and can edit and add other series as shown below. You might try to create a new report altogether.

Like
Chris Giles
Chris Giles Jul 10, 2018

Turns out it only appears if you set an SLA. I've figured it out now. Thanks for the reply.

Chris

Like
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events