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JIRA don't send curtomer notification. Edited

After update to 3.9.0 Jira stopped sending some notifications to reporters.
For example don't send notification after issue resolved. Only thing i found in logs is this:

2017-11-29 14:04:50,775 http-nio-8080-exec-7 INFO kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.j.p.h.s.task.impl.SendNotificationTask] Found 1 messages to send to HipChat

2017-11-29 14:04:50,791 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@178b7ad6[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@40189122[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

2017-11-29 14:04:50,813 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@410d5ee3[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@5fc94596[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

2017-11-29 14:04:50,835 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@5fb0f249[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@b546bad[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

But i don't know what to do ...

1 comment

I discovered the same problems in our company...

Andy Heinzer Atlassian Team Jan 11, 2018

@Nicat NagiyevThis was a known bug in that version.  More details on this can be found in https://jira.atlassian.com/browse/JSDSERVER-5535

I would recommend upgrading Service Desk to 3.9.2 in order to fix this.

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