Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,865
Community Members
 
Community Events
184
Community Groups

JIRA - Zendesk Integration

Naresh Agrawal
Naresh Agrawal Oct 15, 2020

Hi Team,

I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine. 

We have another JIRA account (Say B). All the projects from A are going to be moved to B,  and JIRA account B will then be integrated with an existing Zendesk account.

Will the existing integration break? Will all Zendesk tickets which are linked with JIRA tickets retain? 

Is there anything that I should ensure before doing this migration?

Note that the "JIRA key" after migration from A to B will remain the same.

Can you please redirect me to the page where this has been discussed earlier (if any)? Thanks in advance

 

 

 

 

 

 

 

Answer
Watch
Like Be the first to like this
253 views

2 answers

0 votes
Diana_Architect_ZigiWave
Diana_Architect_ZigiWave
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 10, 2022 • edited

@Naresh Agrawal did you manage to solve your problem?

Reply
0 votes
Jillian Amyot _Unito_
Jillian Amyot _Unito_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 15, 2020

Hi @Naresh Agrawal , what are you using to integrate the two?

View More Comments
Naresh Agrawal
Naresh Agrawal Oct 15, 2020

It's a direct Integration through App - "Zendesk Support for JIRA". No other 3rd party plugin/tools are used. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events