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JIRA - Zendesk Integration

Naresh Agrawal
Naresh Agrawal Oct 15, 2020

Hi Team,

I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine. 

We have another JIRA account (Say B). All the projects from A are going to be moved to B,  and JIRA account B will then be integrated with an existing Zendesk account.

Will the existing integration break? Will all Zendesk tickets which are linked with JIRA tickets retain? 

Is there anything that I should ensure before doing this migration?

Note that the "JIRA key" after migration from A to B will remain the same.

Can you please redirect me to the page where this has been discussed earlier (if any)? Thanks in advance

 

 

 

 

 

 

 

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Jillian Amyot _Unito_
Jillian Amyot _Unito_ Oct 15, 2020

Hi @Naresh Agrawal , what are you using to integrate the two?

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Naresh Agrawal
Naresh Agrawal Oct 15, 2020

It's a direct Integration through App - "Zendesk Support for JIRA". No other 3rd party plugin/tools are used. 

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