When trying to access our service desk (/servicedesk/customer/portal/...), we get this error :
When checking licenses in admin interface, everything seems ok :
How can I solve this problem ?
@Eddy FrasAt least it is yellow not red( we can classify it as warning) i would clear browser cache and try again on a different browser, verify your service desk project whether you have the right permission to view this portal, lastly after done these, then you could try this
I'm already part of jira-servicedesk-users so I have access to JSD.
As said previously, I was able to access my JSD portal once when I cleared my browser cache so access rights are OK. Now, for an unknown reason, I can't access it anymore.
I tried anyway your solution (adding jira-administrators to JSD) but that's not better, I still don't have JSD menu items in the left panel :
Next thing I would do is verify Service Desk is enabled under Add-Ons > Manage Add-Ons. Click the drop-down arrow next to Service Desk and you'll see "X of X Modules enabled." If there are some modules that are not enabled you can click the link and enable the modules that are not enabled.
If all the modules look to be enabled, restart JIRA and once JIRA restarts take a look at the logs. There will be an atlassian-jira.log in the JIRA_HOME folder and you should also see an atlassian-servicedesk.log.
Take a look in both of those logs and you may see an error indicating an issue during installation.
If you see the Service Desk modules are not being enabled for some reason you cannot enable them via the UI, you can enable them directly from the database.
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