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JIRA Service desk/Help desk.

When a user is tagged as watcher in a particular service desk request the same user does not populate in the Help Desk UI under "Requests".

2 comments

Ravi Sagar Community Leader Sep 30, 2019

Hi @Anshul Philip 

There is a filter "Created by anyone" and "Where I am a participant". Just try selecting one of them.

Ravi

Jack Community Leader Sep 30, 2019

Keep in mind that request participants and watchers are different. In the portal under requests this is for request participants not watchers. Watchers have access to the Jira application UI whereas customers do not but do have access to the portal,

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