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JIRA Service desk/Help desk.

Anshul Philip
Anshul Philip Sep 30, 2019

When a user is tagged as watcher in a particular service desk request the same user does not populate in the Help Desk UI under "Requests".

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Ravi Sagar
Ravi Sagar Community Leader Sep 30, 2019

Hi @Anshul Philip 

There is a filter "Created by anyone" and "Where I am a participant". Just try selecting one of them.

Ravi

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Jack
Jack Community Leader Sep 30, 2019

Keep in mind that request participants and watchers are different. In the portal under requests this is for request participants not watchers. Watchers have access to the Jira application UI whereas customers do not but do have access to the portal,

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