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JIRA Service Management automation problem on premise

Gurban Shahin
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 22, 2023

Hi everyone

I have a problem about automation rule in Jira Service Management. When I create automation rule like this : When issue transitioned From Open to Collecting > Then send mail to desired user  It works.

But in another rule : When Issue created > Then send mail to desired user it doesn't work.

The problem was with the Post function. It was calling another event and I changed it to Issue creation and Generic event respectively for both the transitions. Can anyone help with this topic pls ?

Note : I am project lead and default assignee is Unassigned



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