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JIRA Service Desk integration with existing JIRA projects

Tripp Johnson
Tripp Johnson Feb 16, 2017

Would a customer opening requests in Service Desk be able to access their existing JIRA project tickets, or would we have to create a link to JIRA for them to access JIRA tickets?

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Dan Breyen
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Apr 07, 2023

Service Management will provide a Customer Help Center (Portal) for entering issues.  Access would be independent of other projects. Customer access could change based on your preference to steer them towards JSM after you implement it.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Feb 16, 2017

There's nothing to stop them using their "normal" JIRA project access if they're customers in other projects that are Service Desk ones.

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