Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk: Customer Satisfaction Surveys (CSAT)

Good afternoon,

I need to set up two questions in the satisfaction survey instead of one.
But I am not able to make this adaptation. It's possible? If so, could you explain how, please?

Thank you,

2 answers

IS it feasible to add multiple questions in JSD for Data Center Edition?

0 votes
Andy Heinzer Atlassian Team Feb 13, 2020

Hi Fernanda,

I see that you are using the CSAT surveys in Jira Service Desk Cloud, but that you are wanting to be able to ask more than a single question in that survey.   At the moment this is not possible to do natively.  There is an existing feature request for this over in JSDCLOUD-4606.  I would recommend that you watch/vote for this issue if this is something you want to see natively within Jira Service Desk Cloud.

In the meantime, there are 3rd party add-ons that can do this.  I believe that Surveys for Jira is one example that could help here.  However it's possible there are also other existing solution currently in Marketplace.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

208 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you