Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

JIRA SERVICE DESK- FREE ACCESS WITHOUT SIGN UP

Hokali_Project
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 25, 2020

Hi,

I've just set up my Jira Service Desk Portal. The problem I have is that I can't eliminate the signup option before each new customer wants to open a request. How can I open the service desk and just request an e-mail for every customer that opens a ticket?

Thank you so much!

 

2 answers

1 vote
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 29, 2020

Hello Hokali,

Welcome to Atlassian Community!

It's possible to allow people to create tickets without logging in on your site. With that said, the portal will be public, so anyone on the internet can find the customer portal and see the request types.

For that, please go to Cog Icon (Jira settings) > Products > Configuration. On this page, you need to allow customers to create their own accounts and to send requests without logging in. 

Screen Shot 2020-06-29 at 16.09.06.png

After that, go to the project that you want them to create tickets and click on Project settings > Customer permissions (if it's a next-gen it's Channels > Customer permissions) and allow anyone to send requests without logging in.

Screen Shot 2020-06-29 at 16.11.49.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Petr Sezemský April 28, 2023

Hello, this is precisely what I'm looking for, alas, it appears I've come 2 years late - any idea, how to set it up with the current version? :-) 

Like Rafa likes this
0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 26, 2020

Because you want the data that you have a customer.  If you don't have an account, you can't report on it and your customer can't have access to their own stuff because you can't know who they are.

So you can't eliminate sign up - you don't want to either.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events