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JIRA ITSM - Unable to create ticket for incident

we have provided issue type in request json but still am getting below issue

"

{    "errorMessages": [],    "errors": {        "issuetype""issue type is required"    }}

"

Below is my request:

 {    "fields": {        "project": {            "key""EG"        },        "priority": {            "name""Medium"        },        "issuetype": {            "name""Incident"        },        "summary""Major - Mobile RUM / mobileTest  -  Average execution time is high{Android!MainActivity}",        "description""*Priority:* Major \\\\   *Component* *Type:* Mobile RUM \\\\  *Component:* mobileTest \\\\     *Layer:* User Experience \\\\     *Problem* *Time:* 12/17/2020 10:11 \\\\   *Problem*  *Description:*  \\\\  Average execution time is high{Android!MainActivity}"    } }

1 answer

0 votes

Hello @eg Innovations 

Welcome to Atlassian Community.

Can you please try to provide the IssueType ID? and also please refer the link here.

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-post

Thanks and Regards,

Ganesh Babu J

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