Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Item Automation - Service Desk and Jira Software

Hi :)

In my team, Service Desk is integrated with Jira Software. Every request that enters through the SD goes to the backlog of Jira's activities. I would like to create an automation that updates the item on the Service Desk as soon as it is updated on Jira Software, but I haven't been able to do so far.

Can anybody help me?

1 answer

1 accepted

0 votes
Answer accepted

Hi @Rebeca Matos ,

A option is to create an automation rule that adjusts the linked service issue during a transition of a software issue. For example, post a comment in it. Is this what you are looking for?

Regards, Marco
Screenshot 2021-04-29 at 15.51.36.png

Yes, that's right :)

But I had already done this automation. Fortunately, I identified the problem: the rules created were restricted only to the Jira Software project and did not include the project on the Service Desk, so the SD item was not triggered when any change occurred in the Jira Software task.

Thanks anyway!! 😄

Like Marco Brundel likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

846 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you