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Issues unable to transition - "You do not have permission to transition this issue"

_lluis5847 March 5, 2024

Issues newly created are stuck in the current status, they give an error saying "you do not have permission to transition this issue" though we are trying it with the global admin.

If we change the workflow that the issue type is assigned to it works for currently created issues but again will not work for new tickets. Each time we switch back and forth workflows the current issues work to transition them but not new ones.

I verified the workflow is not having dead ends and even added a test status that the issue could be moved to from anywhere and still the same thing.

We are currently on JSM v5.4.11 and Jira software 9.4.11. 

 

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2 answers

0 votes
Abigail Adewoyin March 7, 2024

Hi @_lluis5847 

Have you tried moving the issue to a different project / issue type as suggested in Unable to transition issue after upgrade plugin | Jira | Atlassian Documentation?

_lluis5847 March 7, 2024

HI @Abigail Adewoyin , I actually came across doing that workaround but each new ticket requires then for the workflow to be changed. That page did lead me to using the database integrity checker which found the following for each of the issues that cant be transitioned: 

"The workflow entry with id 103165 has an incorrect state. (JRA-4241)"

The fix through the checker does clear up the issue being able to be transitioned but each new issue then is stuck in the same state.

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Hi @_lluis5847 

Check the Permission Scheme to see who has the Transition Issues permissions. 

Also check to see if there are any validators on the transition. 

_lluis5847 March 5, 2024

Hi @John Funk ,

I checked both in the permission scheme and did the permission helper and both show the admin account has permission as well as the user that isn't able to. Not seeing any of the transitions having any validators either.

 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Ah, check the Conditions on the transition in the workflow. Can you share those? 

_lluis5847 March 5, 2024

Checked all the transitions from the current step to the next one and none of them have any conditions set.

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

You should probably open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post the resolution back here. 

Good luck!

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