Issue with setting up a customer portal user via email

[Billy Perkins]

I invited a user from the service desk via their email address.  They received the email and clicked on the "visit portal" link.  They get to the portal and enter a full name and password but when they click "save and continue" nothing happens.  Am I missing a configuration step?

[Operations Group]

I have the same problem - Billy did you have any luck?

[Nathan Smith]

Check the password strength settings, and ensure the password they are entering complies. 

[Billy Perkins]

Nathan, Thanks for the quick response. I have check our password policy and the password(s) being attempted all comply. I have replicated this issue using other emails addresses. -Billy

[maccamlc_old_atlassian]

Hi Billy, Are you seeing any errors? Can you verify that the form is being submitted? Is any response being returned? Does it happen on different browsers?

[Billy Perkins]

Matthew, There are no errors shown and no response seen. I have tried several different browsers.

[maccamlc_old_atlassian]

Hmmm, you might want to create a ticket at https://support.atlassian.com They can probably help dig into the details further :)