Issue with Scheduling not loading, and not allowing trigger updates

[Sarah O_Brien]

We are having an issue with the scheduler piece of Jira that it's not displaying our 'Scheduled Issues".  Another issue is that when a user goes to update the next trigger date on a ticket, it displays the below error:

Error rendering 'pl.com.tt.jira.plugin.theschedulerpro:issue-web-panel'. Please contact your Jira administrators.  

We are on an older version (v8.5.1), but working towards upgrading currently.  

Any help?

[Joseph Chung Yin]

@Sarah O_Brien -

Welcome to the community.  Based on the error message, this seems to be associated with an third party add-on.  Can you provide more clarification? - What do you mean by "issue with the scheduler piece of Jira"

If this is associated with a 3rd party add-on, then your best bet is to reach out to the specific vendor for further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Łukasz Modzelewski _Transition Technologies PSC_]

Hi @Sarah O_Brien ,

I'm from The Scheduler team, please contact our support through our support portal: The Scheduler - support  

Please include screenshots and additional info like: what is your current app version, if you upgraded recently (if yes, then from which version). Does it affect all users in all projects, or is it user/project specific?

Also please include Jira logs in the support request - we will check if there are any issues related to our app

Cheers,
Łukasz