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Issue with Organizations / Service Desk Organisations


I need a way searching for JIRA items where the Organizations AND Service Desk Organisation fields are EMPTY / NULL / BLANK - however you want to put it.

I'm sure that the following JQL used to work but it no longer brings back any information.

project = "ISSCC" AND labels in (ISSUE, BUG) AND created >= 2018-01-01 AND "Service Desk Organisation" IS EMPTY

If I run "Service Desk Organisation" IS EMPTY on it's own I do get results just not when combined with other filters. This is no good for me.

I am using JIRA v7.13.1

I have never however, been able to figure out how to search for Organizations that have nothing entered.

When adding this in JIRA all I get are the following four options:



not in


See attached. Default options.JPGUsing IS.JPG

Any advice would be gratefully received.


Matt Underwood.


4 answers

5 votes
Jack Brickey Community Leader May 02, 2019

Try Organization = empty. I was surprised it worked for me TBH as I would have expected the proper syntax to be “is”

Wow Jack, I've spent the last two years wondering why Organizations is EMPTY didn't work.  But Organizations = EMPTY does!  That is not proper JQL but it works.

Jack Brickey Community Leader May 02, 2019

bizarre right! i think i will check JAC and open one if not there. a bit of a nit but geez. :-(

Many, many thanks Jack - really grateful for your help with that and good to see that the solution has helped Susan too!

Now, because I want the moon on a stick(!) can you also help with the "Service Desk Organisation" issue I also have?

I have a filter with a few simple bits of JQL:

project = "BLAH" AND created >= 2018-01-01

I have then created a Rich filter and one of the static filters is:

"Service Desk Organisation" is EMPTY

When I run this through the Rich Filter Controller gadget in a dashboard I get no results.

When I run the same JQL separately I do get results - 6,753 of them.


With results.JPG

When I add in further JQL to the above query it also returns 0 results. Unfortunately I know there are plenty of Critical issues in our JIRA project!

No results.JPG

Once again any help would be greatly appreciated.

Many thanks,


Hi Matt,

JQL should be "Organizations" = EMPTY

Try that


JQL is Organizations in (EMPTY)

Such wow... 2021 and this is still a thing. Would be great to get this fixed and align with the rest of the JQL syntax...

Organizations in (EMPTY)

Jack Brickey Community Leader Feb 08, 2021


Hi all,

any suggestions on how I filter on a combination of the following situation?

Display a list of all tickets that are NOT belonging to organizations "X" & "Y" and are NOT "Empty". Sometimes it happens that the "organization" is not filled in when the reporter has a free domain address.

I'm struggling with the combination...

Thanks for your feedback.

@Willy De Vos , 

Please try this 

Organizations not in (EMPTY) AND Organizations !="X" AND Organizations != "Y"

Jack Brickey Community Leader May 02, 2019

thanks. i open a support ticket as i didn't find anything for cloud. i will update the request w/ that info as they may wish to simply extend that for cloud.

Jack Brickey Community Leader May 02, 2019

and now there is a cloud variant - JSDCLOUD-8107

And Atlassian linked them super quick!!

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