Issue while trying to install Jira Software - "An unexpected error occurred. Refer to the logs"

[carlosmartinez89]

Hi,

I have almost succeeded with the migration of Jira 7.5 to Jira 7.12.1 (which is the maximum version I can install because of the license I have). There's only one thing missing, the Kanban / Agile boards.

Digging around, I found in "Administration -> Versions & licenses" section a button to install Jira Software. And it seems it's what I need due to the explanation I found here https://community.atlassian.com/t5/Jira-Software-questions/How-to-see-kanban-board/qaq-p/718529

However, when I hit the Install button, I receive an "An unexpected error occurred. Refer to the logs" error.

I've tried to read the /var/atlassian/application-data/jira/log/atlassian-jira.log but found nothing I could further take actions with. These are the last lines of it:

2019-10-15 19:59:34,140 UpmAsynchronousTaskManager:thread-1 WARN carlosmg 1193x2188x4 9m66ct 77.141.254.118 /rest/plugins/1.0/available/featured [c.a.p.osgi.util.OsgiHeaderUtil] removing duplicate import package com.atlassian.webresource.api.data~ for plugin com.pyxis.greenhopper.jira - it is likely that a duplicate package was supplied in the OSGi instructions in the plugin's MANIFEST.MF
2019-10-15 19:59:35,816 UpmScheduler:thread-1 WARN carlosmg [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2019-10-15 20:00:45,033 UpmAsynchronousTaskManager:thread-2 INFO carlosmg 1194x2195x1 9m66ct 77.141.254.118 /rest/plugins/1.0/available/recent [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2019-10-15 20:00:45,579 UpmAsynchronousTaskManager:thread-2 WARN carlosmg 1194x2195x1 9m66ct 77.141.254.118 /rest/plugins/1.0/available/recent [c.a.p.osgi.util.OsgiHeaderUtil] removing duplicate import package com.atlassian.webresource.api.data~ for plugin com.pyxis.greenhopper.jira - it is likely that a duplicate package was supplied in the OSGi instructions in the plugin's MANIFEST.MF
2019-10-15 20:00:46,669 UpmScheduler:thread-3 WARN carlosmg 1194x2200x1 9m66ct 77.141.254.118 /rest/plugins/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2019-10-15 20:05:39,942 UpmAsynchronousTaskManager:thread-3 INFO carlosmg 1194x2200x1 9m66ct 77.141.254.118 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2019-10-15 20:05:40,477 UpmAsynchronousTaskManager:thread-3 WARN carlosmg 1194x2200x1 9m66ct 77.141.254.118 /rest/plugins/1.0/ [c.a.p.osgi.util.OsgiHeaderUtil] removing duplicate import package com.atlassian.webresource.api.data~ for plugin com.pyxis.greenhopper.jira - it is likely that a duplicate package was supplied in the OSGi instructions in the plugin's MANIFEST.MF
2019-10-15 20:05:42,154 UpmScheduler:thread-2 WARN carlosmg [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2019-10-15 20:13:36,582 UpmAsynchronousTaskManager:thread-4 INFO carlosmg 1194x2283x1 9m66ct 77.141.254.118 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2019-10-15 20:13:37,116 UpmAsynchronousTaskManager:thread-4 WARN carlosmg 1194x2283x1 9m66ct 77.141.254.118 /rest/plugins/1.0/installed-marketplace [c.a.p.osgi.util.OsgiHeaderUtil] removing duplicate import package com.atlassian.webresource.api.data~ for plugin com.pyxis.greenhopper.jira - it is likely that a duplicate package was supplied in the OSGi instructions in the plugin's MANIFEST.MF
2019-10-15 20:13:38,793 UpmScheduler:thread-4 WARN carlosmg 1193x2188x4 9m66ct 77.141.254.118 /rest/plugins/1.0/available/featured [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

 Any help with this would be really appreciated.

[Andrew Laden]

Whe you upgraded from 7.5 to 7.12.1, what installation file did you use? Did you use a core one or a software one?