Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue types: [System] Change vs Change

I'm trying to do some clean up in our on prem Jira Service Desk instance and I've come across what looks like duplicate issue types? I know they were created by Jira Service Desk (it's in the description), but do they both need to exist? There are a few other issue types (Problem, Incident, Service Request, Service Request with Approvals) that appear to have the same duplication.

We only have issues using the issue type without '[System]' in front of it. I would just delete the ones we aren't using but that '[System]' makes me wonder if I'll break something. Can anyone give me any insight into this?

1 answer

1 accepted

0 votes
Answer accepted

The [system] thing simply means that you already had an issue type with that name when you installed Jira Service Desk.  It stuck [system] in there just to differentiate them.

You can merge them (I probably would do that, but I do not know your data well enough to be sure its the right thing), or rename them, or delete one of them.  The only issue type that might not be safe to rename is "Epic".  [system]change vs change - harmless to rename one or both, and probably better if you can merge them, which also won't do anything bad.

@Nic Brough _Adaptavist_ I did a search for 'issuetype = "[System] Change"' and got no matches and it's not being used on any issue type scheme other than the default one (which itself isn't used by any project), so I'm assuming I should be good to delete since there doesn't appear to be anything to merge?

Yes, it's fine to delete it.  Jira will help you merge if there is a reason to (it'll simply ask what the new issue type should be - select the Change type you want to keep)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you