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Issue type in Service Desk (customer view)

Is it possible to show Request type AND Issue type to the customer? 

We want to show Issue type in the list of All (or my) requests to the client. And if Issue type is New Feature, we want to share them Estimate as well. 

 

 

2 answers

2 accepted

1 vote
Answer accepted
Jack Community Leader Oct 21, 2020

not really. you might consider creating a custom field and copying the issuetype or setting it manually. but in reality you shouldn't need/want to. you could use Groups to mirror your issuetype but that doesn't really display at the issue by issue view.

Hi,

You can use a Marketplace app like the one we created - Advanced Portal Reports. It allows you to show any issue field, including Issue type and Estimation. It will not however filter the showing of one field based on another, meaning if you show Estimation it will show it for all issue types, not only New Features, so you will probably have to make a custom field Estimation for the New Features only that you show on the portal.

Feel free to check it out.

Best regards,

Boyan

Sweet! Just what I was looking for. Thank you!

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