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I got the following issue while testing my mail handler.
"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"
But I told the Mail handler to create the user and it does so. The created user is assigned to jira-software-users. So i thought creating issue will be successful, but testing gives another error
The next test gives another error message, after the user was created:
"Ersteller (*****************) ist nicht berechtigt, einen Vorgang zu erstellen. Nachricht abgelehnt."
that means tranlated into english:
"Creator (****************) is not allowd to create a task. Message declined."
I do not have any idea why this is happening. Can you please assist me configuring the mail handler to create issues? Commenting on existing issues is working.
I also set up the project to allow any user to create issue.
Hi @Dominik Eller,
please make sure, that the user has also application access to jira service desk.
As the user is added to the group jira-software-users, this sounds as if the user has only application access for jira software.
You may give jira-software-users application access to Jira SD, but this may give a lot users application access. The other way is to add the user to a group that has the application access for Jira SD.
I had similiar issue.
Incoming Handler when im tested result like this
Found 144 unprocessed message(s) in the imaps folder. Only first 10 messages will be processed in test mode.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Email for incoming as already group on
im using IMAP secure from Google
Please help for this issue.