(EDIT) I believe I found the solution, I had not added Customer Portal access to the security issues.
Morning, I have discovered that some of our customers are not receiving customer notifications. After checking all the notification settings I was unable to find any reason they would have stopped for certain users.
All issues do have a request type!
The only change I made that I think may effect it would be that we added a new default security level to all incoming issues. However, even after that was added some users are getting notification while others are not. Can security level block customer notifications?
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