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Issue Security blocking customer notifications? Edited

Deleted user Oct 20, 2020

(EDIT)  I believe I found the solution, I had not added Customer Portal access to the security issues.




Morning, I have discovered that some of our customers are not receiving customer notifications.  After checking all the notification settings I was unable to find any reason they would have stopped for certain users.

All issues do have a request type!

The only change I made that I think may effect it would be that we added a new default security level to all incoming issues.  However, even after that was added some users are getting notification while others are not.  Can security level block customer notifications?


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Deleted user Oct 20, 2020

I believe not having Customer Portal access to the issue security types was preventing notifications.

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