Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue Combining Multiple Automation Rules for Issue Creation into one

I currently have two automation rules for a service management project.

1. Copy the value from a custom field into the Components field - Basically we have created a custom field for each request type that contains a subset of all Components related to that request type. The customer is required to select a value, then we copy that value to the main Components field. This is a workaround for restricting Components listed for each request type.

2. Assign new issue to agent (round robin) based on Components field - This rule would need to run when an issue is created, but after the prior rule runs. Certain users are assigned to work on issues that match a list of Components.

As configured now, the condition never matches for the second rule. I tried combining the two rules into one and it still didn't assign the issue. It seems like the two conditions are running at the same time or the second condition is not evaluating on field values changed by the first set of conditions. Does anyone have a suggestion for how to get this to work?

Here is a screenshot of my current attempt at combining the rules:


2 answers

1 accepted

0 votes
Answer accepted
Esther Strom Community Leader May 12, 2021

Hi, @Jimmy Martin

Did you combine them for other reasons, or specifically to try to deal with the order of operations problem?

If you don't have other reasons for needing the functionality to be in a single rule, I'd recommend separating them back out again. On the second rule (assign to agent) that has to run after the first one is complete, go to Rule Details and check the "Allow rule trigger" checkbox. (Ignore the actual rule setup in the screenshot; it doesn't have anything to do with how your rule should be set up.)

2021-05-12 12_26_05-Project automation - Jira Staging - Vivaldi.png

Thank you for your response. The rules don't have to be combined into one rule, I at first tried two separate rules. You're suggestion is promising. In that case, what triggers the rule to run? Currently, it is "Issue Created." Would it need to be "Value changes for Components"? We would only want it to run when the Components field changes from empty to another value and not every time it changes. 

I figured it out. Great suggestion. Thank you for your help. Here is how I triggered the second rule:


Esther Strom Community Leader May 12, 2021

Glad you got it figured out! I somehow posted without including that final step of adding the action to the first rule.

Like Jimmy Martin likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

272 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you