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Is your org using multiple tools to track help requests? What if we had one place? Interested?

:wave::skin-tone-3: 

Hi JSM Community!,


We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unified directory for our customers. 


An example would be you work in an organisation where teams are not just using JSM bur other tools such as Zendesk, Front, Halp, Service Now... and so on. We’d love to hear from you to learn about your situation and share with you some concepts and get your feedback on a new approach to centralisation: Instead of trying to migrate many systems into one, what if we just gave your employees and help seekers one view of all the places they can get help, regardless of what the team is using? A directory of help across your organisation. 

 

Sound interesting?

I’d love to hear from you: smansour@atlassian.com

 

 Sherif
Product Manager, Atlassian

1 comment

JimmyVanAU Community Leader May 03, 2021

This sounds like a fantastic idea for large enterprises!

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