Hi JSM Community!,
We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unified directory for our customers.
An example would be you work in an organisation where teams are not just using JSM bur other tools such as Zendesk, Front, Halp, Service Now... and so on. We’d love to hear from you to learn about your situation and share with you some concepts and get your feedback on a new approach to centralisation: Instead of trying to migrate many systems into one, what if we just gave your employees and help seekers one view of all the places they can get help, regardless of what the team is using? A directory of help across your organisation.
I’d love to hear from you: email@example.com
Product Manager, Atlassian
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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