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Is your org using multiple tools to track help requests? What if we had one place? Interested?

Sherif Mansour
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2021


Hi JSM Community!,

We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unified directory for our customers. 

An example would be you work in an organisation where teams are not just using JSM bur other tools such as Zendesk, Front, Halp, Service Now... and so on. We’d love to hear from you to learn about your situation and share with you some concepts and get your feedback on a new approach to centralisation: Instead of trying to migrate many systems into one, what if we just gave your employees and help seekers one view of all the places they can get help, regardless of what the team is using? A directory of help across your organisation. 


Sound interesting?

I’d love to hear from you:


Product Manager, Atlassian

1 comment

Rising Star
Rising Star
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May 3, 2021

This sounds like a fantastic idea for large enterprises!


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