Is there any way to let know the JSD admin to get a call from customer(If the line is busy)?

[Arun Joseph]

Is there any way to let know the JSD admin to get a call from customer?

[Alexander Bondarev · Accepted solution]

hm, you can create simple process "get a call'.

for example users can create a task :

1. from the Portal 

2. send email to JSD-mail

It will be separate queue, where "JSD admin" will get the task, then Close it after making call.

You can disable notifications for Customers for this issue type.

[Arun Joseph]

Thank you for your support