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Is there any limitation on Incoming Email?

Hello Jira team,

Maybe this is my stupid question :) 

I'm doing the integration with Jira by sending email to my instance(General Service Desk project) so that it will create a ticket automatically. It's working normally and perfectly with my free plan.

I'm not sure if there is any limitation for Incoming Email as I checked in the document link below.,limit%2C%20contact%20our%20support%20team.

It just mentions the limitation of sending email notifications and no information for incoming emails


1 answer

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Ajay Solutions Partner Aug 13, 2020

There is no restrictions on the number of Requests created by using Email as a channel.

"Jira can send a maximum of 100 emails per day on the Free plan" is to do with notifications & alerts via email.

OK great. Thank you, Ajay!

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