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Is there any limitation on Incoming Email?

Hello Jira team,

Maybe this is my stupid question :) 

I'm doing the integration with Jira by sending email to my instance(General Service Desk project) so that it will create a ticket automatically. It's working normally and perfectly with my free plan.

I'm not sure if there is any limitation for Incoming Email as I checked in the document link below.

https://confluence.atlassian.com/adminjiracloud/limitations-in-jira-cloud-free-plans-979432180.html?_ga=2.77798484.1537158193.1597290468-1854295999.1593782025#:~:text=Jira%20can%20send%20a%20maximum,limit%2C%20contact%20our%20support%20team.

It just mentions the limitation of sending email notifications and no information for incoming emails

Regards,
Khoa

1 answer

0 votes
Ajay Solutions Partner Aug 13, 2020

There is no restrictions on the number of Requests created by using Email as a channel.

"Jira can send a maximum of 100 emails per day on the Free plan" is to do with notifications & alerts via email.

OK great. Thank you, Ajay!

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