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We have an on-premises installation of ServiceDesk that requires the ability to process incoming emails. Over the last few months, the following Scheduler Administration jobs have intermittently stopped running:
This causes comments sent via email not to be added and other problems. The only solution is to restart the application. We have a support ticket open with Atlassian to resolve the problem, but in the meantime, does anyone know a way to monitor those services and trigger a notification when they fail? Recommendations for add-ons or Groovy scripts welcome. (We have Scriptrunner, Extension for JSD, and JSU Automation Suite available)
Hi @Fgon87 no we never came up with anything. The problem still occurs intermittently. The only pattern we've seen is the problem is more likely to occur at times when the database is offline for maintenance. But it doesn't always happen when the database is offline and sometimes it happens when the database is online. How about you?
Hello @Ron Coulter
Our situation its different. The problem is that MailProcessorJobRunner gets stuck when trying to process some emails. These emails have lots of "Chunks" and the only solution is to go through the database and change the status of those emails to "FILTERED" so Jira ignores them and then restart Jira to restart processing.
In your cases it looks like it is enough by restarting Jira.
In both case what we need it is some notification to avoid been checking the processor every day/hour. Of course if it possible with script runner it could be so much better for us. We also have several plugins running because this is a big instance.
@Ron Coulter If you find out about any kind of notification please let us know. It would help us a lot,