Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to increase SLA goal limit

Hi

The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations.

It would be highly appreciated if you could help me with the steps to increase the limit?

Thanks in advance for your answers.

BR,

Nithya

 

3 answers

2 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Nov 24, 2020

Yes. You can reach out to Atlassian Support and they should increase for you. I did. However, I would also carefully inspect your SLA needs. Often times things can be combined into fewer rules.

@Jack Brickey  Many thanks for your response. Let me try that way.

@Jack Brickey I am having 2 more questions, it would be great if you can respond.

Do we need to upgrade current subscription/license to increase the limit?

How much they increased for you? Is there any upper limit they are suggesting?

@Jack Brickey Thanks for your suggestion, SLA goal limit is now extended to 60.

Jack Brickey Community Leader Nov 25, 2020

cool. I have been in the SLA abyss on a new project, whittling down 50 goals to 20. I had to create a spreadsheet to analyze the 3D data. ;-)

0 votes
Answer accepted

Hi @Nithya Vineesh ,

You can try Time to SLA to circumvent this issue. It doesn't have a limit on how many SLAs you can define. It is easy to use and has novel features such as SLA reset, SLA target date custom field, and detailed reporting.

You can generate reports with a large number of issues with our asynchronous report feature so that you can track your SLA progress over time.

You can generate SLA data for your existing issues with the SLA for existing issues feature so that you won't miss a beat!

You can use Time to SLA in your Service Desk, Software, and Business projects.

SLA+Detail+Report+(Cloud)+3.jpgsla-def-1.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

@Gökçe Gürsel _Appfire_  Many thanks for your suggestion. Will try to explore this option..

If there is anyone else interested to have the time goal to be increased, I've raised Atlassian Feature request here. Feel free to vote on it and comment on your use case

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

722 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you