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Is there a way to include a hyperlink in a form in the Customer Portal?

Jillian Marabut September 25, 2020

Is it feasible to have a clickable link within a form in a Jira Service Desk Cloud Customer Portal?

3 answers

1 accepted

3 votes
Answer accepted
Jorden Van Bogaert
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September 25, 2020

Hi @Jillian Marabut 

You can add links by defining them like this: [link name|http://example.com]

Adding that to the field help of a field or to the instructions panel in your Portal should automatically make it a clickable URL.

Kind regards
Jorden

Jillian Marabut September 25, 2020

Thank you very much!!! 

Like Jorden Van Bogaert likes this
adithya March 3, 2022

hi @Jorden Van Bogaert ,

can we make the "Link Name" bigger? 

or 

any suggestion to show the hyperlink in form to look formal? (like 1 normal form but contain a link)

Jorden Van Bogaert
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March 9, 2022

Hi @adithya 

I think you can achieve it like this:

h1. [link name|http://example.com]

If you change h1 to h2 then you'll have 1 font size lower, all the way down to h6 

Hope this helps

Like Jim Kennedy likes this
Jim Kennedy November 15, 2022

The font size part of this didn't work for me in the instructions field, but what did work was:

[*link name*|*http://example.com*]

Thanks for this tip, it really saved me! 

1 vote
Ivan Ferreira
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May 19, 2023

I also had to do this and I did it in this way:

  1. Add an Info Panel to the form
  2. Add a hyperlink

cliente vip.png

Zaldy Parian
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December 4, 2023

Thanks, @Ivan Ferreira for your suggestion. I used this in my form

0 votes
Corey Jackson
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August 12, 2022

Thanks for providing this information @Jorden Van Bogaert . I have tried that but the URL does not resolve for me in the customer web portal. I am using cloud instance of JIRA service management. Web portal URL is: https://company.atlassian.net/servicedesk/customer/portal/3/group/11/create/41 .See screenshot of the web portal. Can someone please assist with this?

 

Product Documentation link: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=links

url_JIRA_Forms.PNG

 

@Jillian Marabut , would you mind advising what platform you were on that you were able to get this functionality to work in?

 

@Bridget , tagging you as a community manager to see if you can provide any insights.

Jorden Van Bogaert
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August 16, 2022

Hi @Corey Jackson 

I believe you might be trying this in "Forms" instead of "Request Types". Unfortunately, for Forms, this does not seem to be currently supported.

Let's hope they add support for it in the near future!

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Yogesh Mude September 7, 2023

Yes, I tested it in the form and not supported. 

George G May 20, 2024

It seems that JSM has regressed with [Label|URL], [text](url) and <a href="url">Text</a> no longer working in the description fields of a JSM Request Type. 

Like Stanislav Ivanov likes this

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