We have just implemented Jira Service Desk and are adding in new request types as needed. Our Facilities department has asked that we add a request type for them. The problem is that I don't see an option to hide it from the customer portal until it's fully configured and communicated out to the company. Any help would be appreciated.
ah... so you are using the NG JSD project type. :-)
while i have created one for the sake of trying it out I have not actually had time to look at it so unsure how you can hide a request type in that project type.
p.s. please keep your replies in the appropriate answer thread so it keeps the thread readable. Use "reply" under the answer rather than using the "answer" button.
This answer already helped me a lot. However it will only hide/remove the specific request type from the list of request types in the customer portal.
It is still possible to jump via direct link to the form to create a request, eg https://some-domain.com/customer/portal/513/create/3282.
How can this be prevented as well?
Hey @James_Styles ,
What Jack is talking about is shown in my screenshot below. On the right side of the request type, there is a button called Edit Groups. Jack is saying to click that and to make sure the request type is not affiliated with any groups.
Oh you are in Next Gen. That is a completely different style of Service Desk and unfortunately I do not believe there is a way to hide a form from the portal in a Next Gen project. Next Gen is still in Beta and they are constantly adding features from classic projects into Next Gen.
Yeah, this hides the Request Type entirely for the default General group. But, in Next-Gen SD the Groups in portal are really only to "group" Request Types like User Requests, Hardware Request, etc., and have naught to do with Organizations or User Groups.
AFAIK, there is still no way to show/hide Request Types by Organization in SD Cloud without multiple SD Projects which is its own goat rope. I went down this road, and back to a single project as the process overhead was not worth it.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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