I'm trying to make a "quick ticket" type that allows my techs to just make a fast work log for a couple common issue requests like password reset requests made via phone call and restarting a specific server that crashes all the time. I want them to be able to just make the ticket with a bit of basic information and let automation close it out without them having to go through all the transitions to close it.
For typical tickets, I have a few validators when transitioning a ticket to in progress and then to resolved. I want automation to be able to ignore those validators and just set a ticket directly to resolved upon submission.
There's no explicit way to do this, but you can do it indirectly.
Create a second transition that mimics the existing one, has no validators, but has a condition on it like "can only be done by <user x>", then run the automation as user X and use the new non-validated transition.
Oops, sorry, I forgot - you can also tell it to go direct, doesn't have to be an exact copy and series of jumps through the workflow.
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