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Is there a way to determine if a user is logging in to the portal or to the JSM Application?

Zeerak Khurshid May 22, 2024

Our organization used to have the unlimited license before we switched to the limited license when we moved to the Data Center. 

When we had the unlimited license, we were pretty generous with who got the licenses and now our generosity is catching up to us since we are getting really close to our limited number. 

We find that a lot of people who have the license simply just use the customer portal to log tickets in and don't need the license. We want to remove these individuals from the "jira-servicedesk-users" group and retrieve some of our licenses. 

Now, for the question: is there a way to tell where users are logging in to? When I look under the "Login details" from Settings > User management, the Last Login date counts both the logins from the Portal and the Application. Is there a way to get more detailed login info to pinpoint where they are logging in to?

Thanks in advance!

1 answer

0 votes
Pavel Kratky May 23, 2024

It should be possible to iterate 'atlassian-jira-security.log' and gather information about login pages per user via ScriptRunner Groovy Script / Python / etc. (but even an agent can use the portal login page to authenticate to the JSM).

That's why I would suggest another way, to determine teams of resolvers and based on that assign 'jira-users' (agent) role ... but also depends on how users are imported/managed.

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