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Is there a way to delete ticket templates?

We have a number of issue types in our organization that require multiple sub-tasks, and those subtasks can change over time as our processes mature.

I use the Create and Apply template options under the 'More' tab, then Save or Apply templates as needed.

I haven't found a way to update a template without creating a new template; or a way to delete the old template after creating the new one.

Is there a way to delete the old template? 

Thanks in advance for any tips!

1 answer

0 votes
Dirk Ronsmans Community Leader Mar 22, 2021

hey @Steven Lebischak ,

Those templates don't sound like out of the box functionalities for JSM. Is there any chance you can provide us with a screenshot?

It might be an app that was installed.

Thanks Dirk - here's a shot of the template picker.  Is it possible to delete some of these templates?

Template Picker.jpg

Dirk Ronsmans Community Leader Mar 24, 2021

Hmm, doesn't look like any app I know.

Could you maybe go to "manage apps" in your instance and see which ones are installed? Most likely there you'll also see a menu entry on the left side where you can manage the app (and thus delete templates)

Need a bit more information before I can figure out the app :)

Thanks a million Dirk - I didn't realize this was an app, thought it was OOTB. I was able to find options to manage the templates. 

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Dirk Ronsmans Community Leader Mar 24, 2021

Do you maybe have the name of the app? Seems like one I might be able to use :)

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