We have a number of issue types in our organization that require multiple sub-tasks, and those subtasks can change over time as our processes mature.
I use the Create and Apply template options under the 'More' tab, then Save or Apply templates as needed.
I haven't found a way to update a template without creating a new template; or a way to delete the old template after creating the new one.
Is there a way to delete the old template?
Thanks in advance for any tips!
hey @Steven Lebischak ,
Those templates don't sound like out of the box functionalities for JSM. Is there any chance you can provide us with a screenshot?
It might be an app that was installed.
Thanks Dirk - here's a shot of the template picker. Is it possible to delete some of these templates?
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Hmm, doesn't look like any app I know.
Could you maybe go to "manage apps" in your instance and see which ones are installed? Most likely there you'll also see a menu entry on the left side where you can manage the app (and thus delete templates)
Need a bit more information before I can figure out the app :)
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Thanks a million Dirk - I didn't realize this was an app, thought it was OOTB. I was able to find options to manage the templates.
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Do you maybe have the name of the app? Seems like one I might be able to use :)
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Sure - it's called Easy Templates for Jira.
Thanks again!
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