Our org would like the service request still be accessible but not the attachment. We also don't want to purge/delete the attachment because Agents need to view them from admin side.
Problem statement: How to make attachment become not viewable (perhaps using permission config) after ticket status = closed?
Hi @Johnny Lau
This is not visible to non-Admins? Or not visible to customers?
As far as I know, there isn't a native method to hide the details of an attachment whilst keeping the service request visible.
An alternative might be to encrypt files on closed requests? An app such as:
...might be able to offer password protection or limit access to files, so they can only be viewed by certain users.
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