Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to automate issue type changes?

I have two different types of requests that (for now) have to come in via email. I also need to be able to track these requests by their Issue Type.  

Is there a way to automate changing Issue Types?  I could do it by keyword and requester, but I don't see the option in Automations. 



1 answer

Hey @Ilana Wapniarski 

Unfortunately this is not possible out of the box. JSD automation only allows you to change the request type as long as the issue type remains the same.

There are a few solutions but there are still limitations.

#1 ScriptRunner

If anyone on your team has groovy experience, you can use script runner to change the issue type automatically. You can also reference this question that provides some of the code required.

#2 Automation for Jira

This is something I suggest everyone to use no matter what. This tool adds simple yet powerful automation capabilities to your projects. There is a free version but it limits how many automations can run a month.

You can use this add on to change the issue type. Again there are limitations and you are required to have the two issue types use the same workflow. Its also recommended to use the same field configuration.


I hope this helps!

Radu Atlassian Team Aug 15, 2019

@Ilana Wapniarski 

If you're using a JSD Next Gen project then you would be free of request type / issue type limitation.

Find out if you're using them by going to <yourinstancename>




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

751 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you