I have two different types of requests that (for now) have to come in via email. I also need to be able to track these requests by their Issue Type.
Is there a way to automate changing Issue Types? I could do it by keyword and requester, but I don't see the option in Automations.
Unfortunately this is not possible out of the box. JSD automation only allows you to change the request type as long as the issue type remains the same.
There are a few solutions but there are still limitations.
If anyone on your team has groovy experience, you can use script runner to change the issue type automatically. You can also reference this question that provides some of the code required.
This is something I suggest everyone to use no matter what. This tool adds simple yet powerful automation capabilities to your projects. There is a free version but it limits how many automations can run a month.
You can use this add on to change the issue type. Again there are limitations and you are required to have the two issue types use the same workflow. Its also recommended to use the same field configuration.
I hope this helps!
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