Is there a way to add custom information under Organizations/Customers?

[Krastan Ivanov]

Hi All,

I am trying to customize the information I am seeing about the organizations/customers in my project. 

Under "Organizations" I can only add the name of the org and associate customers, can I add more fields, such as "Country" for example?

Also is there a way to add info about the customers - I read that Jira SM no longer supports customer profiles, only licensed users have them, but how can we then keep track of our users - title, phone etc?

Thanks in advance, 

Best regards, 

Krastan

[Em.So · Accepted solution]

Hi Krastan,

In the native JSM you can't add any additional information about customers and organizations. I recommend you to try our app Customer Details for Jira Service Management. Currently, we support collecting information about customers. This week we're going to release a new version which support also organizations.

In case of any questions or other requirements, you can contact me and my team via our customer portal.

Sophie

[Krastan Ivanov]

Thank you Sophie, I will look into your product for sure!