Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to add custom information under Organizations/Customers?

Hi All,

I am trying to customize the information I am seeing about the organizations/customers in my project. 


Under "Organizations" I can only add the name of the org and associate customers, can I add more fields, such as "Country" for example?

Also is there a way to add info about the customers - I read that Jira SM no longer supports customer profiles, only licensed users have them, but how can we then keep track of our users - title, phone etc?

Thanks in advance, 

Best regards, 

Krastan

1 answer

1 accepted

0 votes
Answer accepted

Hi Krastan,

In the native JSM you can't add any additional information about customers and organizations. I recommend you to try our app Customer Details for Jira Service Management. Currently, we support collecting information about customers. This week we're going to release a new version which support also organizations.

In case of any questions or other requirements, you can contact me and my team via our customer portal.

Sophie

Thank you Sophie, I will look into your product for sure! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you