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Hi All,
I am trying to customize the information I am seeing about the organizations/customers in my project.
Under "Organizations" I can only add the name of the org and associate customers, can I add more fields, such as "Country" for example?
Also is there a way to add info about the customers - I read that Jira SM no longer supports customer profiles, only licensed users have them, but how can we then keep track of our users - title, phone etc?
Thanks in advance,
Best regards,
Krastan
Hi Krastan,
In the native JSM you can't add any additional information about customers and organizations. I recommend you to try our app Customer Details for Jira Service Management. Currently, we support collecting information about customers. This week we're going to release a new version which support also organizations.
In case of any questions or other requirements, you can contact me and my team via our customer portal.
Sophie
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