Is there a solution to use the embed widget with a closed portal

[Anne Bihouee]

Hi everybody,

I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened.

If my customers are in totaly connected environment, why can't i use the widget with a closed portal ? Is there a solution ?

thanks to all

Anne

[Jack Brickey · Accepted solution]

Hi Anne,

im not sure what you mean by closed portal. You should be able to add the widget to any webpage that can be accessed by your JSD customers.

[Anne Bihouee]

Hi Jack

when I turn on the widget, I have the alert :

"Turn on login-free portal

Customers can't see widgets unless they can send requests without logging in."

I don't want to turn on login-free portal because my datas are very confidential ad only for my customers.

do you have a solution

Anne

[Jack Brickey]

Ah, yes. You must set the project up for anonymous access. Try this article - set-up-an-open-portal

[Anne Bihouee]

I saw this page. I'm looking for a solution to not do that :) 

[Jack Brickey]

For the widget you must use anonymous access. 

You might look at addons depending on your requirements. 

[Sahil Jugiani]

Hi Jack, 
Is this jira widget UI customizable?
Actually i want to put a form for the clients on my website to create a ticket on JSD directly (just like the email integration), but I want to use my own style guide. So, widget is not helpful.
Will appreciate some help here.

[James Quill]

Has anybody figured out how to have a closed portal and still utilize the service widget? 

[Nico Grienauer]

There is no solution jet.
If he portal is not an open one, then it does not work. and if you have multiple portals, this is a no go, becuase on the overview every portal will then be visible.

[Marta Kopij]

there is no solution, yet the topic is "solved"? what did i miss? :D 

[Jack Brickey]

Hi @Marta Kopij , what do you mean by the topic is "solved"? if you are referring to this post where someone accepted the answer that simply means that their question was answered. It does not mean that they got the answer that they wanted to hear. If you are referring to some other topic, could you please reference it here?

[Marta Kopij]

ah ok, i didn't understand the concept of solved then... thanks for clarifying this!

[Marta Kopij]

I would be also very keen on the answer to this issue. 

How come the issue collector is open to anyone, yet this widget is not...