I would like to use a smart value to find out whether a request was raised through the customer portal, through JIRA, or via mail. Is there a smart value for this, or some other way of doing this? I want to use this information in automated mails sent by Automation for JIRA.
I checked the documentation and did not find any reference to the Channel. However, you might be able to achieve your goal by using the Request type smart value if your request type for email is unique and not shared with the portal. That is what I do today.
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