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Is there a possibility to add customers (portal Only) without consuming Users License ?



For test purposes we need to add customer portal only to JIRA SD without creating user account.


1) customer dont want to login to portal when they have to create tickets.

2) But they have to pickup the categories in Portal to raise the tickets.

1 comment

Jack Brickey Community Leader Jan 31, 2018

customers don't consume a license. they can create issues via email but they cannot choose a request type as it will be a fixed request type for all email creations.

Related question then:

Environment: Jira Service Desk Atlassian hosted service.

  • SAML2.0 based SSO with Azure AD.
  • Service Desk Project.


  • Bulk import users or users sync with Azure AD
  • Portal based users must be able to login to portal to create tickets
  • These users must be able to send emails that will be converted to tickets
  • Technicians must be able to create tickets on behalf of these users.

Currently no one from manually added customers can log in. The error message says "your email address doesn't have access to ***

@Sergei Khvesiuk, this is not a related question. please post a new question.


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