Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a notification when a new ticket arrives?

Is there any notice when a new ticket arrives? So I don't have to search in the project that new ticket, but to see the notification?

2 answers

2 accepted

0 votes
Answer accepted

Hi Josef,

Yes, I have Jira admin rights. I've tried this but I'm still getting notifications of changes only. I need a notification when a new ticket arrives from the user.

Maybe I didn't do something right :(

@Marijana Nikolic -

In your project's notification scheme, (default setting) you will find "Issue Created" event notification goes to All watcher, Current assignee, and Reporter.


Is that what you are seeing above?  If you need to get notification on all issue creations, then just update the notification scheme for the "Issue Created" event by adding yourself to this event.





NOTE - Just make sure that when you edit your notification scheme, the scheme is not shared with other projects.  Otherwise you will be getting notification from other projects' issue creations too.

Hope this helps.

Best, Joseph

Thanks, Joseph.

This works. Thanks a lot.



0 votes
Answer accepted

@Marijana Nikolic -

Hi there:

If you have the Jira admin rights, then you can configure/change the NOTIFICATION scheme used in your JSM project - "Issue Created" event.  For that event, you can then update it to send system notification when an issue is created.

NOTE - This apply against the entire project.  If the notification scheme is shared by other projects, then the changes will also apply to other projects too.  If your intention is to get notification just for a specific project, then you will need to create a custom scheme for your project only. 

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

688 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you