Is there a log for emails generated by Jira?

[Paul Neat]

I see the log for incoming emails handled by the Jira email handler, but is there a log to show the outbound emails or notifications generated by Jira?

[KellyW · Accepted solution]

Hi Paul,

atlassian-jira-outgoing-mail.log -- once you have configured Outgoing Mail, you can enable the Outgoing Mail log and Debugging (JIRA Administration >> System >> Logging and profiling):

Also, you can add and increase the logging level for certain packages (e.g: com.atlassian.mail ) to get more details logged.

Regards,
Kelly

[Paul Neat]

Thank you!

[Andre Giuseppin]

How can i configure outgoing mail using this: atlassian-jira-outgoing-mail.log?

[Bianca de Weerd]

I don't see this option in my jira cloud. Please help

[Troy Anderson]

Does this imply that there once WAS an outgoing email log and it actually went away at some point.  Shun!

[Patrick Metzdorf]

I can't see these settings in our Jira instance (cloud). Does this mean it's not available for Cloud accounts, and if so, is there another way of seeing a log of sent emails?

[Matt Fleming]

I know there is as I've used it in the past but I can't find it either.

[Matt Fleming]

@patrick lo1 

Finally found the inbound log after doing some digging. But it doesn't look like it has outbound emails on it. There is a feature request at https://jira.atlassian.com/browse/JSDCLOUD-4698.

Jira Settings > Products > Email Requests. On the email requests page, you'll find a list of email addresses. To the right (under "Actions" column) will be "View Log." 

Atlassian, why don't you put this in the System > Mail section next to Global mail settings, Outgoing mail, Incoming mail and Send email?!  >_<

[Brett Kapilik]

I agree that logging outbound notifications is vital. We are implementing workflows in JIRA that involve legal issues for which we may need to prove that notifications of issues were sent to certain users at certain times.

[Suresh]

Let's say there is an SD ticket has ben created by User A which involves Approval by User B. Ideally we expect two notifications to be sent by Jira.

1. one by User A receiving that they submitted the ticket. 

2. one by User B receiving that they need to approve/deny the ticket

In Jira Server logs, where can I see (Front-end and/or Backend) confirm that notifications have indeed been sent to show them (User A and User B) as proof.

[daniel]

My clients are not receiving JIRA SERVICE DESK emails. And we have no method to track the problem. 

Very angry with JIRA... 😡

[Alex Koxaras -Relational-]

@daniel you can create a new question and we'll be happy to solve your problem!