Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Is it possible to use customer request type for two dimension reports in JSD?

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown.

Is there a way to get Customer request type field for two dimension report and a Pie chart reports?

Thanks in advance,

Suhas Shastry

2 comments

You can use Toolbox for Jira Service Desk app to use Customer Request Types and Request Groups as Statistic Type at JIRA Dashboard gadgets with new custom field types listed below

  • Statable Customer Request Type

  • Statable Customer Request Type with Group

  • Statable Customer Request Group

If you want a free workaround do the following:

 

Create a custom field. (Call it something like 'Service Desk Request Type')

Create it as a Text Field (single line)

Now in your request type setup in your Service Desk, add the field into each of your request types.

Make the field 'Required' and 'Hidden' and pre populate it with the name of the request type.

This way each time a new ticket it logged, the Service Desk Request Type field will be stamped with the name of the request type for that ticket.

You will then be able to do JQL reporting/dashboards with this field.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,358 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you