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Jira Service Management
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We have a support team that has a variety of different types of employees i.e. (FTE, CSG, Intern, etc.) so we frequently query using memberOf() to see which employee type did what. I want to q...
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I recently began using Request Type permissions to limit the view of certain request types for customers. I was saddened to see that I can only permit up to 50 organizations for any given reque...
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We have a Service project help-desk form where users can submit issues and set the priority level on those submitted issues. Syncs are used to alert on-call users to newly submitted issues through th...
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I am attempting to follow this guide from Datadog on integrating service catalog information. https://docs.datadoghq.com/service_catalog/integrations/#opsgenie-integration In that doc...
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We have many JSM projects that service internal, external, and sometimes a combination of internal and external customers. We are aware that we can add people to our JSM projects as "Collaborators" ...
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Hi! I am trying to remove an extra space after the summary field for certain ticket types that are submitted. The only option I have is to use JSON. I tried to do the update field for the summary, b...
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Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket
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Hello, We have been having some complaints recently about our users not being able to upload files from their android devices (android 10-11). We have verified it as well from multi...
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I moved 38 tickets from a Jira project to a JSM project. SLAs did not exist in the Jira project. However, once I moved to tickets to JSM and mapped their statuses and issue types most of the tickets ...
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Hi, Can some please help with some ideas on customizing issue's screen layout? I would like to add custom web section, buttons within the screen (to make API calls to external system, update field v...
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Hello, Sorry if the information already exist somewhere, I didn't found it. I would like when a support request is created to automatically assign the organization. My idea was to create the cus...
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We're working on creating a JSM automation upon form submittal. The need is to edit the description field with all the labels and values that the user entered in the last form submitted. For exampl...
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Hello Team, Want to give multiple user access to track/view the service management submitted request.Is it possible to give?If yes,kindly guide us on the step
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Now we can able to create empty confluence page after creating the jira ticket with Automation rule. But we need the Confluence page with the ticket details which are filled in Jira. How we can bring...
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Similar to the existing 'Comments', 'History', 'Work Log', etc. tabs, is there a plan to add an 'Automations' tab? I'm aware there's an Automation field, however it is not useful if you ha...
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Scenario: Project A (Service Desk) Project B (Dev Team) Project A will raise an issue which requires Project B to do checking and provide resolution. First phase: When Project A raise issue (PA-...
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Freezing in Firefox since the last 1 month, this includes even typing into input boxes. It will freeze and burst and text will then all render fast I took a snapshot of firefox profiler 56% of the ...
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Hi, We noticed today that the view (number) remaining older comments bar is not showing when the ticket is opened and not all comments are showing either. We found a workaround by going to an...
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When opening a ticket, only the last view comments are shown. Normally you can click the button to show all the comments, but this button is not visible. When you open another filter like 'All...
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We are experiencing some errors when sending smtp request to our exchange server. The exchange trows an maximum connections per source limit. Who many connections do jira use? Is it one per ...
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Hi, I have a Discovery Project where i want a custom field (LRE) to be updated when a linked issue (Epic) in another project has its Original Estimate updated. For me it seems natural to use t...
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Hi all. We have been using Jira Assist for quite a while now, however every now and then, when a user replies on Slack, the Assist bot throws a random error message - "Something unexpected went...
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Добрый день, прошу помочь разобраться с автоматизацией, мне необходимо циклически назначать заявки на сотрудников, у них разные рабочие графики, пытаюсь объяснить 2 ротации (Ротации) ...
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I see this topic is popular so apologies for asking again. Goal Sync Incident in our JSM with an Incident in Service Now Constraint Do this using Automation Rules Avoid using other tools (Scr...
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Hi Can we Create a generic login e.g., ABC (assume company name) for ticket creation in Jira, and emails and notifications sent to the creator of Tickets e.g. john@abc.com, allen@abc.com Th...
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