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Is it possible to update a custom drop-down field with info from another custom field

We have a custom drop-down field called "Customer List". It contains a list of our existing customers. Currently when we get a new customer we have to go in and update the field manually through Jira settings. We also have an issue type called "New Customer Onboarding". This issue type has a custom field called "New Customer". Is there a way to programmatically append the value from the "New Customer" field into the "Customer List" field?

We have Automation for Jira, so I'm hoping that this is something we can do with it or somehow with service desk's automations, but I might be able to justify spending money on an add-on as long as it's not a one trick pony

3 answers

1 accepted

0 votes
Answer accepted

Hello Kimi,

Thank you for reaching out to Atlassian Community!

When we use a drop-down custom field, the values added for the list can only be updated directly in the custom field, the automation won't work for this case. Automation only works when updating the value of a field in the ticket, it won't update the value globally.

Currently, there is no option to add this value automatically, it will be necessary to continue doing the steps you are doing by going to the custom field and adding it manually.

We have feature requests suggesting the implementation to edit custom fields using API:

Please, click on vote and watch to receive updates about the features.


1 vote
Dario B Atlassian Team Jan 24, 2020

Hi @Kimi Nakashima ,


We have added endpoints to:


However, the feature requests are still open since we still miss the endpoints to edit/delete custom fields and to delete custom fields options. Keep following them for updates.

I hope this helps.



@Dario B We're actually testing out a trial of JSD server right now. Have these also been added to JSD server or will they be in the future?

Dario B Atlassian Team Jan 28, 2020

Hi @Kimi Nakashima ,

Those endpoints are not available for Jira Server yet. :


If you want to get updates on the status of these features, you may want to follow the below 2 feature requests for Jira Server:



0 votes
Dario B Atlassian Team Jan 26, 2021

UPDATE 26/1/2021:


[JRACLOUD-36112] has been closed with below resolution summary:

We’ve recently published new Jira APIs for custom field options management.
These brand new APIs support custom field options in both global and project-specific contexts.
It’s a full set of APIs to read, create, update, delete and reorder custom field options:


[JRACLOUD-28539] is still open since we still miss the endpoints to edit and delete custom fields. Keep following it for updates.

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