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Is it possible to setup a request form outside of a portal group?

matth97 I'm New Here Apr 21, 2021


I'm new to Jira and I'm looking at setting up a couple of projects, primarily for our IT support team. We'll be purchasing the standard version once I've finished configuring everything which needs setting up.

Is it possible to set up a request outside of a portal group? Ideally we'd like to have the request in the section seen below, rather than users having to click through and choose different categories. 

I know we can customise the groups/categories etc, but would like to have the 'Get IT Help' request available here instead.



Thanks in advance.

1 answer

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1 vote
Answer accepted
Dirk Ronsmans Community Leader Apr 21, 2021

Hi @matth97 and welcome to the community!

You cannot mix both groups and no-groups on the portal.

You'll have to decide whether you want to group request types together or make a single list of items.

I do believe with the new request type system you are required to add one group but it won't be shown if it's the only one.

If you however have more than 1 portal group defined it will show both/all of them.

But having groups displayed and a request type outside of the groups isn't possible.

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