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Is it possible to send e-mail to organization members with Automation for Jira?

Jeff Santos
Jeff Santos Mar 26, 2021

I have a custom rule that sends an e-mail with a custom layout on Automation for Jira.

However, we are not managing to add the organization field as a recipient.

We added the participants field but we couldn't find the organization feld.

Is it possible? Is there any othe way?

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Olga Videc
Olga Videc Community Leader Mar 29, 2021

Hello Jeff, 

I'm sorry but that's not possible at the moment.

Because the organization field's purpose is to share requests, those who need to receive notifications can be added as request participants or watchers.

There is a suggestion you can vote for https://jira.atlassian.com/browse/JSDSERVER-4570

BR, Olga

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
8.15
TAGS
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Kate Clavet
Kate Clavet
Published in Jira Service Management

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